Privacy Policy

Last Updated: January 2024

1. Introduction

Caralyst Health ("Caralyst," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Create an account or profile
• Complete our Values and Identities Questionnaire
• Contact us through our website
• Request appointments with healthcare providers
• Provide feedback or reviews

Automatically Collected Information

When you access our services, we may automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Match you with healthcare providers based on your preferences and needs
• Facilitate appointment scheduling and communication
• Improve our matching algorithms and services
• Send you relevant updates and communications
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Information Sharing

We may share your information with:

• Healthcare Providers: To facilitate matching and appointments
• Partner Institutions: Such as universities participating in our programs
• Service Providers: Who help us operate our platform
• Legal Authorities: When required by law or to protect rights

We do not sell your personal information to third parties.

5. HIPAA Compliance

When we handle Protected Health Information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect PHI.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Opt-out of certain data processing
• Data portability

To exercise these rights, please contact us at the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our services.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@caralyst.io
• Website: Contact Form